AI ticket briefings
Long ticket histories are summarised into the current state, open questions and the next step, so anyone can pick up a case in seconds.
AI-native operations for service teams
Resolve customer requests faster, with the context already in hand.
MECRM brings tickets, customer conversations and team chat into one desktop workspace. AI briefs every ticket, suggests answers from your past cases and keeps Jira in sync, so support engineers spend their time solving problems instead of searching for them.
What MECRM does today
Answers from your own cases
Resolved cases become a searchable knowledge base. Retrieval and reranking surface similar past solutions and draft a suggested reply for review.
Jira Service Management sync
Requests are imported from Jira automatically, with per-queue visibility controls and time reporting per customer and employee.
Real-time team workspace
Ticket chats and internal group chats with live typing indicators, read receipts, reactions, offline drafts and large file sharing.
Roadmap: one AI layer, many business processes
The same assistant that understands support tickets is being extended into modules that companies can enable one by one.
- Customer relationship management
- Project and task management
- HR processes
- Accounting workflows, including Turkish e-invoice and e-ledger context
Talk to us
MECRM is in early access for a small number of service teams.
mail@rzabehruz.me